Question 1

What is RiveLock?

Accepted Answer

RiveLock is Swiss software that automates payment between a service provider and their client. You pay, the money waits at our regulated Swiss payment partner, and it goes to the provider as soon as you validate the work. We publish the software — we never touch the funds.

Question 2

How does a transaction work?

Accepted Answer

1. The transaction is initiated by one of the parties.
2. The Buyer pays, funds are deposited at our regulated Swiss payment partner.
3. The Seller performs the service on the agreed date.
4. The Buyer validates the receipt of the service.
5. The money goes automatically to the Seller.

Question 3

I'm a tradesperson (tiler, plumber, electrician…). Is RiveLock for me?

Accepted Answer

Yes, RiveLock was designed for tradespeople and construction businesses. You send your quote through the platform, the client deposits the funds (held at our regulated Swiss payment partner) before work begins, and you get paid after validation. No more chasing clients: the money waits before you even start.

Question 4

As a client, how am I protected against scams?

Accepted Answer

Your funds are deposited at our regulated Swiss payment partner, never paid directly to the provider. Additionally, any provider wishing to collect funds must pass identity verification (KYC/KYB). No more lost deposits or unregistered businesses: you only pay for work that is actually completed and validated.

Question 5

Does RiveLock work for renovation or construction projects?

Accepted Answer

Absolutely. Whether it's tiling, a bathroom renovation, electrical work or a full construction project, every transaction is automated. The quote becomes a contract, funds are deposited at our regulated Swiss payment partner before work begins, and the money goes automatically at the end.

Question 6

Who can use RiveLock?

Accepted Answer

Everyone: individuals, freelancers, craftsmen, and businesses. The platform manages both one-off services and more complex commercial contracts.

Question 7

How much does it cost?

Accepted Answer

• For the Buyer: No RiveLock commission. You only pay the service price. Bank processing fees from the payment network (Visa, Mastercard, etc.) remain your responsibility and are irrecoverable regardless of the transaction outcome.
• For the Seller: A tiered software commission is deducted only upon the release of funds:
- 4% up to CHF/EUR 20,000 (min. 20 CHF/EUR)
- 3% from 20,001 to 100,000 CHF/EUR
- 2.5% above 100,000 CHF/EUR

Question 8

Do I need to provide identity documents (KYC)?

Accepted Answer

Yes, to receive funds (as a Seller). In accordance with anti-money laundering regulations (AMLA), our regulated Swiss payment partner must securely verify your identity.

Question 9

Which payment methods are accepted?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), standard bank transfers, as well as Apple Pay and Google Pay.

Question 10

How is my money protected?

Accepted Answer

Your funds never pass through RiveLock's treasury. They are deposited at our regulated Swiss payment partner. The Seller knows the money is available, and the Buyer retains the power of validation.

Question 11

Can I cancel a transaction after paying?

Accepted Answer

The cancellation policy is set by the Seller in their quote. Depending on those terms, a cancellation by the Buyer may trigger contractual compensation, agreed between the parties at quote acceptance. RiveLock sets no schedule of its own: the platform simply executes the agreed terms automatically. Bank processing fees remain irrecoverable in all circumstances.

Question 12

What happens if the Buyer forgets to validate?

Accepted Answer

To protect Sellers from abusive non-payments, a tacit acceptance mechanism is in place. If the Buyer does not act (neither validation nor opening a dispute) within a strict period of 5 calendar days (weekends included) after the service ends, the money goes automatically to the Seller.

Question 13

What if there is a disagreement over the service?

Accepted Answer

RiveLock never adjudicates. The parties negotiate via an automated protocol under the Terms accepted at sign-up. Funds remain deposited at our regulated Swiss payment partner throughout:

1. Direct negotiation (max 6 exchanges). The parties alternately exchange proposals (maximum 6 in total). Each proposal may concern a financial distribution of funds or a return to service (the Seller offers to redo or complete the service). A strict 5 calendar days deadline applies to each response. Failure to respond constitutes automatic acceptance of the other party's last proposal.

2. Mean-value settlement. If no agreement is reached after the 6 exchanges, RiveLock automatically submits to both parties a settlement proposal at the mean of the last financial positions expressed. If both parties accept, the corresponding transfer is executed.

3. Independent arbitration. In case of refusal, the file is transmitted to an independent attorney-arbitrator appointed from our arbitrator panel. Arbitration fees: 10% of the disputed amount, with a 500 CHF minimum, split according to the arbitrator's decision. The decision binds the parties under the Terms, and the corresponding transfer is immediately executed.

4. Civil courts. The parties retain their right to refer the matter to Swiss civil courts. Such proceedings are strictly a matter between them: they neither suspend nor reverse the execution performed by our payment partner on the arbitrator's instruction. RiveLock provides a summary file for information only, with no legal advice.

Question 14

What is the payment account?

Accepted Answer

It is a payment account operated by our regulated Swiss payment partner. It allows the Buyer to deposit funds before the service begins, then automatically transfers the amount to the Seller's standard bank IBAN after validation, ensuring full legal traceability.

Question 15

Is RiveLock a bank?

Accepted Answer

No. RiveLock is a software publisher. Funds are deposited exclusively at our regulated Swiss payment partner.

Question 16

How do I contact technical support?

Accepted Answer

By email: contact@rivelock.com. Technical support does not intervene in any decision relating to the distribution of funds in a transaction.

RiveLockThe new standard for secure payments between individuals and service providers.

The end of unpaid bills and unfinished services.

Initiate & Secure

Work with Peace of Mind

Release & Collect

"The provider no longer works for free.
The client no longer pays into the void."

Bathroom renovation — 12,000 CHF

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Funds Held

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Frequently Asked Questions (FAQ)